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Concierge Support Services

Evolve and Adapt Certinia to your Growing Business

Whether your Certinia solution just went live or you’ve been using ‘FinancialForce’ for years, Concierge Support Services help you get the most out of Certinia (formerly FinancialForce). Our goal is to help you be successful.

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Work Smarter

You want to get the most value out of your implementation.  CLD offers short, medium and long term “post implementation” support services.  Whether your solution just went live and your team is still getting up to speed or you’ve been using it for years, Concierge can help you get the most value out of your investment. 

  • System Enhancements
  • Business Process Improvements
  • User Adoption

Curious about how we can help your implementation run better?

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Optimize Your Certinia Solution

  • Automate a manual feature or process to save time 
  • Get a fresh perspective on cumbersome processes
  • Add governance and controls to improve quality of data
  • Review and reengineer business processes 
  • Get assistance migrating data from a recent acquisition
  • Add a new integration to replace a sneaker net process
  • Scale to meet increased demand for new features
  • Upgrade to the latest Certinia version 
  • Select industry best practices right for you 
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We're At Your Service

Concierge Features are designed to support your evolving FinancialForce needs as your business grows.

  • On-Demand Support / Help Desk Issue analysis, problem solving, general administration support accessible via a self service customer portal
  • Strategic Services & Business Operation Reviews Get a Health Check, Hold a Business Process Improvement workshop, look at system usage and analysis, and more
  • Ready-to-Implement Accelerators 50+ reusable components & tools for Services Estimation, Revenue Forecasting, Credit Card to Expense integration, and more
  • Training & Change Management Training Development and Delivery, Messaging Support, User Adoption Artifacts, Train-the-Trainer, End-user Training
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Do you Need a Certinia Health Check

Sometimes you just need a fresh perspective to help you visualize alternatives to specific pain points.  Should you automate a particular feature in Certinia?  Convert to Lightning? Integrate to another system? 

Other times, you need more strategic consulting services to manage larger business changes through acquisitions, launching new services, wholesale changes or process automations.  

Regardless of what kind of help you need, CLD is expert in estimating, resource management, and forecasting.  We help you better serve your clients.